Solutions at the first contact
Quick and efficient information 24/7.
At Fastco we know that customer service must be fast and efficient, with high quality standards. Our work teams are ready and available 24 hours a day, 7 days a week.
We have ICTs that allow us to channel, control and support each requirement. In addition to our omnichannel strategies, we can optimize response times for each contact we make.
In our processes we include multiple operational KPIs (sweeps, tours, contactability, Inchair effectiveness, phone occupancy, ACD and ACW), which allows us to audit 100% of the contacts and ensure a correct and efficient relationship with your clients.
The trust that our clients place in us, we back it with our ISO 9001 and ISO 27001 certifications, in order to guarantee greater security in our databases. This allows us to provide our clients a first-class experience with extraordinary results.